Terms of Service

Last updated: March 2024

Please read these Terms of Service (“Terms”) carefully before using FollowUpCard. By accessing or using our service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our service.

1. Acceptance of Terms

By creating an account or using FollowUpCard, you agree to be bound by these Terms of Service and our Privacy Policy. These Terms apply to all users of the service, including users who are also contributors of content, information, and other materials or services.

If you are using our service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

FollowUpCard provides a digital business card and networking CRM platform that includes:

  • Digital business card creation and sharing via QR codes
  • Contact management and organization by events
  • AI-powered business card scanning (OCR)
  • AI-assisted message composition for follow-ups
  • Automated workflow and follow-up sequences
  • Email and SMS sending through integrated providers
  • CRM integrations for data synchronization

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

3. Account Responsibilities

When you create an account with us, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

You must be at least 16 years old to use our service. By using FollowUpCard, you represent that you meet this age requirement.

4. Acceptable Use

You agree not to use the service to:

  • Violate any applicable laws or regulations
  • Send spam, unsolicited messages, or bulk commercial messages
  • Harass, abuse, or harm another person
  • Impersonate any person or entity
  • Upload malicious code or interfere with the service
  • Attempt to gain unauthorized access to our systems
  • Collect user information without consent
  • Use the service for any illegal or unauthorized purpose

5. Messaging and Communication Rules

When using FollowUpCard to send emails or SMS messages, you agree to:

  • Comply with all applicable anti-spam laws, including CAN-SPAM, GDPR, and CASL
  • Obtain proper consent from recipients before sending messages
  • Include accurate sender identification in all messages
  • Honor unsubscribe requests promptly
  • Not send messages to purchased or rented email lists
  • Not send deceptive or misleading content

FollowUpCard uses third-party providers (such as GoHighLevel) for message delivery. You are responsible for your use of these integrated services and compliance with their terms of service.

We reserve the right to suspend or terminate accounts that violate messaging policies or generate excessive bounce rates or spam complaints.

6. Payment and Subscriptions

Some features of FollowUpCard require a paid subscription:

  • Subscriptions are billed in advance on a monthly or annual basis
  • All fees are non-refundable unless otherwise stated
  • Subscriptions automatically renew unless you cancel before the renewal date
  • You can cancel your subscription at any time from your account settings
  • After cancellation, you retain access until the end of your billing period
  • We may change pricing with 30 days' notice; changes apply at your next renewal

Payment processing is handled by Stripe. Your payment information is not stored on our servers.

7. Intellectual Property

The service and its original content (excluding user content), features, and functionality are owned by FollowUpCard and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

8. User Content

You retain ownership of any content you create, upload, or store on FollowUpCard, including your contacts, notes, business card designs, and messages.

By using our service, you grant us a limited, non-exclusive license to use, store, and process your content solely to provide and improve the service. We do not claim any ownership rights to your content.

You represent that you have all necessary rights to the content you upload and that your content does not violate any third-party rights.

9. AI-Generated Content

FollowUpCard uses artificial intelligence to help compose message drafts. You acknowledge that:

  • AI-generated content is provided as a starting point for your review and editing
  • You are responsible for reviewing and approving all messages before sending
  • AI suggestions may not always be accurate or appropriate for your context
  • You take full responsibility for the content of messages you send

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the service is free of viruses or other harmful components.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOLLOWUPCARD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the twelve months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless FollowUpCard and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the service, your violation of these Terms, or your violation of any rights of a third party.

13. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the service will immediately cease. You may export your data before termination or request a data export within 30 days after termination.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of San Francisco County, California.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Last updated” date. Your continued use of the service after any changes constitutes your acceptance of the new Terms.

For material changes, we will provide at least 30 days' notice before they take effect.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: